FAQ
Are electronics purchased from global.artofliving.store covered by warranty?
Eligible electronic products sold on global.artofliving.store are covered by the applicable manufacturer's warranty. Warranty duration, terms, and conditions may vary depending on the product. Please refer to the product page or contact our support team for product-specific warranty information.
What does the warranty cover?
Warranty is provided by the respective manufacturer and is applicable on a case-by-case basis, subject to the manufacturer's warranty terms and conditions. Please refer to the warranty information supplied with the product.
What is the replacement policy?
Replacement is available only for products that are damaged during transit, subject to verification.
Claims must be reported within 24 hours of delivery by emailing support@artofliving.store along with:
- Clear photographs of the outer packaging (including the shipping label)
- Clear photographs of the product received
- One continuous, unedited unboxing video
Claims submitted without the required supporting evidence may not be eligible for approval.
For complete details, please refer to our Cancellation, Refund & Return Policy.
What are the shipping charges?
International shipping charges are calculated based on the product, weight, destination country, and shipping method. Applicable shipping charges are displayed during checkout before payment.
What is the estimated delivery time?
Estimated international delivery time is 7–10 business days after dispatch.
Delivery timelines are estimates only and may vary depending on:
- Product availability
- Destination country
- Customs clearance
- Courier operations
- Public holidays
- Weather conditions
- Other unforeseen circumstances beyond our control
How will my order be delivered?
We process all deliveries through trusted international courier partners.
If courier service is unavailable at your delivery location:
- Non-electronic products may be shipped via Government Registered Speed Post.
- For electronic products, our support team will contact you to arrange an alternate delivery location serviced by our courier partners.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email or from the courier partner (where available).
For any assistance regarding your shipment, you may also contact our support team on WhatsApp at +91 74110 57770.
What should I do if I made a duplicate payment?
If you have been charged more than once for the same order, the duplicate payment will be refunded to the original payment method.
Refunds are generally processed within 7–10 business days, subject to your payment provider or bank.
Are there any hidden charges?
No. There are no hidden charges on our website.
All listed prices are inclusive of applicable taxes.
For international orders, customs duties, import taxes, or any other charges imposed by the destination country's authorities are not included in the product price or shipping charges and must be paid by the recipient.
Can I cancel my order?
Cancellation requests are accepted only before an order has been dispatched.
Once an order has been processed for dispatch or shipped, it cannot be cancelled.
Please refer to our Cancellation, Refund & Return Policy for complete details.
Will I have to pay customs duties or import taxes?
Yes. International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country's customs authorities.
These charges are not included in the product price or shipping charges and are the sole responsibility of the customer.
What are your customer support hours?
Our customer support team is available during the following business hours:
- Monday – Friday: 10:00 AM – 6:00 PM IST
- Saturday: 10:00 AM – 1:00 PM IST
- Sunday & Public Holidays: Closed
Messages received outside business hours will be responded to on the next business day.
How can I contact customer support?
For any questions regarding your order, shipping, cancellations, returns, or product information, please contact us:
Email: support@artofliving.store
WhatsApp: +91 74110 57770