Cancellation, Refund and Return Policy

ORDER CANCELLATION

How do I cancel my order?
You can cancel your order at any time before it has been shipped. To initiate a cancellation:
•    Send an email to support@artofliving.store within 24 hours of placing your order.
•    Include your order number and reason for cancellation in the email.
•    Our support team will confirm receipt and process your request within 1–2 business days.

Note: This policy applies to all order types including physical products, service products, and yoga classes. Requests raised after the 24-hour window will not be entertained.

Can I cancel my order after it has been shipped?
No. Once your order has been shipped or dispatched, cancellation is not possible. Orders are typically dispatched within 24 business hours of order confirmation. We strongly recommend submitting any cancellation request immediately after placing the order to ensure it is received before dispatch.

What is the deadline for raising a cancellation request?
All cancellation requests must be submitted within 24 hours from the date and time the order was placed. After this window, no cancellation or refund request will be accepted, regardless of the order status.
Note: Please send cancellation requests to: support@artofliving.stor

SECTION 2: REFUNDS

How long does it take to process a cancellation and refund?
Once a valid cancellation request is received, we will process the cancellation within 1–2 business days and notify you via email. The refund will be initiated to your original payment method upon confirmation of cancellation.
Note: The actual credit timeline depends on your bank's standard processing period. For delays after refund confirmation, please contact your bank directly.

How will I receive my refund? What modes of refund are available?
Refunds are credited exclusively to the original payment account or method used at the time of purchase. No alternative refund modes are available. The timeline for the amount to appear in your account is subject to your bank's internal processing schedule.

SECTION 3: RETURNS

What is the return policy for products purchased on global.artofliving.store?
As a general rule, products once shipped cannot be returned. However, returns are accepted under the following specific circumstances:
•    The product received is damaged or expired upon delivery.
•    The product has not been used or opened.
•    The product is returned in its original packaging material.

Note: You must notify us of any defective, damaged, or expired product within 24 hours of receiving it. Claims raised after this period will not be accepted.

What should I do if I receive a damaged or tampered product?
We strongly recommend refusing delivery if the shipment appears visibly damaged at the time of receipt. If you have accepted the shipment and later discovered damage:
•    Notify us immediately at support@artofliving.store within 24 hours of receipt.
•    Attach clear photographs of the damaged product and its packaging.
•    Our team will review the claim and, if verified, approve the return at no cost to you.
•    A replacement will be dispatched as soon as possible, subject to stock availability.

SECTION 4: International Duty Tax and Return

Who is responsible for customs duties and import taxes?
Any duty taxes, customs charges, or import fees levied by local authorities upon delivery of an international order are the sole responsibility of the recipient. These charges are not included in the product price or shipping fee and will not be reimbursed by global.artofliving.store.

Can I return an international order if I refuse to pay customs duty?
If you choose to return a product due to unwillingness to pay applicable duty taxes, the following refund policy applies:
•    The applicable duty tax amount and return shipping charges will be deducted from your refund.
•    If the total deductions exceed the amount originally paid by you, no refund will be issued.
•    If a remaining balance exists after all deductions, it will be refunded once the returned product has been received and inspected by our team.